A REALISTC(C) Framework for Enhancing Communication, Relationship-building & De-escalation Skills
The Art of Role Play in Dispute Resolution Training (foreword)
Richard Moore started his career practicing law before shifting his focus to mediation, conflict management and conflict transformation. He has mediated and consulted broadly and provided expert advice regarding many conflict management programs. He has taught negotiation, mediation, and other conflict management skills to human resource professionals, judges, lawyers, police officers, social workers, conflict management professionals, and labour relations and union representatives. He holds an undergraduate degree in political science from Carleton University, a law degree from Queen’s University at Kingston, and Chartered Mediator, Chartered Med-Arbitrator and Chartered Arbitrator designations from the ADR Institute of Canada and is a founding member of the Canadian Collaborative for Engagement and Conflict Management.